Last updated: September 2025

Painting Pots Knaresborough (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website www.paintingpotsknaresborough.co.uk.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Information We Collect

We may collect and process the following information:

• Personal details you provide: such as your name, email address, phone number, and payment information when booking a session or making a purchase.
• Booking information: details relating to reservations made through the Amelia booking plugin.
• Payment information: processed securely by Stripe. We do not store your card details.
• Mailing list information: if you subscribe to our mailing list via MailPoet, we will store your email address and preferences.
• Website usage information: collected via Independent Analytics, including anonymised data on how visitors use our site.

2. How We Use Your Information

We use your information to:

• Provide and manage bookings, purchases, and payments.
• Communicate with you about your bookings, orders, or enquiries.
• Send you marketing communications (only if you have opted in).
• Improve our website and services through analytics.
• Comply with legal obligations.

3. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contract: to provide the services you request (e.g. bookings and payments).
• Consent: for marketing communications via MailPoet.
• Legal obligation: to meet our financial and tax reporting responsibilities.
• Legitimate interests: to improve our website and customer experience.

4. Sharing Your Information

We do not sell your data. We only share it where necessary with:

• Service providers: such as Stripe (for secure payments), Amelia (for bookings), and MailPoet (for email newsletters).
• Professional advisers: such as accountants, where legally required.
• Authorities: if required by law or to protect our rights.

5. Cookies and Analytics

• Our website uses cookies to help it function properly and to understand visitor behaviour. Independent Analytics provides us with anonymised usage statistics.
• You can adjust your cookie preferences in your browser settings.

6. Marketing and Mailing List

If you sign up to our mailing list, we will use MailPoet to send you news, updates, and offers. You can unsubscribe at any time by clicking the link in the footer of any marketing email or by contacting us directly.

7. Data Storage and Retention

• We store your data securely on servers located in the UK and/or the European Economic Area (EEA).
• Payment data is handled securely by Stripe in accordance with PCI-DSS compliance standards.
• We retain personal data only as long as necessary for the purposes set out in this policy, and in line with legal requirements.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal obligations).
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent (e.g. marketing).
• Data portability (where applicable).
• To exercise any of these rights, please contact us using the details below.

9. Security

We take appropriate measures to keep your personal data safe and to prevent unauthorised access, disclosure, alteration, or destruction.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Painting Pots Knaresborough
2 Castlegate, Knaresborough HG5 8AR
Email: [Insert Email Address]
Phone: [Insert Phone Number]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you are unhappy with how we handle your data.