These Terms and Conditions (“Terms”) govern all bookings, purchases, and use of services at Painting Pots. By booking a table, attending an event, or purchasing goods or services, you agree to be bound by these Terms.

1. Table Bookings and Deposits

• Tables may be booked via our website at any time, or by calling the studio during opening hours.
• A £5 deposit per person is required at the time of booking, including for non-painters. This ensures adequate seating, comfort for all guests and adheres to our fire safety regulations.
• Your deposit will be deducted from your total spend on the day. You will only be charged for the pottery you paint, or any food and drinks ordered. No additional studio fees apply.
• It is the customer’s responsibility to ensure their total spend exceeds the deposit paid.
• Walk-in customers are welcome, but availability cannot be guaranteed without a booking.
• If the studio is closed for a private event during standard opening hours, revised hours will be posted on social media and at the studio entrance.

Additional Visits

If you are unable to complete your pottery during your initial visit, you may return to continue painting. One return visit is included at no extra charge. Any further visits (second, third, etc.) required to finish the same item will incur a £5 fee per visit, payable at the time of attendance.

Cancellations and Refunds for general bookings

• Cancellations made more than 24 hours in advance may be transferred to another date at no extra cost.
• Cancellations made less than 24 hours in advance will be handled at the discretion of the studio.
• No-shows without notice will not be refunded.

2. Group Bookings, Private Hire, and Parties

• Deposits are required for large group bookings, private hire, and out-of-hours events. Deposit amounts vary depending on the booking.
• Final guest numbers must be confirmed in advance to allow accurate billing. Reductions in numbers on the day (e.g. due to illness or absence) will not reduce the final balance owed. We will, however, endeavour to provide goods or services equal to the value paid.
• Party deposits are non-refundable if the event is cancelled within 14 days. Earlier cancellations will be considered on a case-by-case basis, and we will endeavour to reschedule or provide alternatives.

3. Pricing

• Prices start from £5 per pot and vary depending on size and style. All prices are displayed in the studio. Please ask a member of staff if unclear.
• Prices include: studio time, use of tools and paints, glazing, kiln firing, and packaging.
• Once you begin painting a piece, you are liable for the full advertised price, even if you choose to switch to a different item.
• Payment is taken once your painting session is complete.

4. Gift Vouchers

• Gift vouchers are valid for 12 months from the date of purchase.
• Vouchers may be purchased in any denomination, in person or by post. Postage incurs an additional fee; vouchers are sent tracked via Royal Mail Second Class.
• Staff reserve the right to refuse a voucher if it appears altered or tampered with.

5. Customer Breakages

• Customers are responsible for handling items with care. In the event of breakages caused by customer handling, charges may apply at staff discretion.
• If your own painted item is broken, staff will make reasonable efforts to repair it where possible.

6. Glaze Firing and Kiln Policy

• All painted pottery is glaze-fired. While rare, kiln issues may occasionally cause damage.
• If an item is damaged beyond repair during firing, you will be offered:
  • a full refund, or
  • a gift voucher of equal value, or
  • a replacement item.
• Painting Pots cannot accept liability for emotional distress caused by kiln-related breakages.

7. Collections

• Pottery is usually ready for collection within 2 weeks. Timelines may vary depending on decoration, size, or kiln capacity. Staff will confirm a collection date at the point of payment.
• Due to limited storage, items not collected within 6 months may be disposed of. We will make one attempt to contact you before disposal.
• Once pottery leaves the studio, Painting Pots accepts no responsibility for damage. Aftercare advice is available upon request.

8. Postage of Pottery

• Pottery can be posted via Royal Mail (tracked Second Class). Tracking information is available upon request.
• If items are lost or damaged in transit, Painting Pots will investigate. If unresolved, a refund will be issued for the item and postage cost.

9. Food and Drink

• We offer a range of hot and cold drinks, and make every effort to accommodate allergies and dietary requirements.
• We ask that customers refrain from bringing snacks and hot drinks purchased elsewhere. Staff may request that such items be consumed off the premises.

10. Accessibility

• The studio is accessed via two stone steps and spans four floors connected by a spiral staircase (basement staff-only). Two tables are located on the ground floor, with no stair access required.
• Please notify us in advance of any accessibility needs, including hidden disabilities. We are happy to provide social stories, images, or discuss arrangements ahead of visits to reduce anxiety.

11. Disclaimers

• Painting Pots reserves the right to withdraw products or services without prior notice.
• Unless otherwise advised, all underglazes, glazes, and paints used are water-soluble. Customers accept liability for damages caused by misuse or accidental spillages.
• Painting Pots accepts no responsibility for injury resulting from misuse of studio equipment or materials.
• Unless otherwise stated, all text, graphics, and photographs on our website are copyright of Painting Pots.
• Painting Pots may use photographs of customer artwork for marketing purposes, including social media and our website. If you would prefer your work not to be photographed, please inform a member of staff.
• These Terms and Conditions may be amended at any time without notice.

12. Privacy

Our Privacy Policy is available to view here.